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The personal dimension is pretty important and you're dealing with some pretty tough customers, the Russians in particular.
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People don't know very much about State Department spokeswoman Heather Nauert, people are cautious.
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The U.N. Team that went in back then were very courageous and pushed their mandate as far as they could.
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It is clear that the security situation in Syria will be far, far worse this time around, so Ban needs to be creative.
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